SHIPPING & RETURNS

How do I know if the product I ordered is available?

Once you have finalized your order on the site, after having entered your payment information, the order is accepted and you will then be charged. All products featured on the website are available for purchase. If the product was sold while you were placing the order you will be notified within 24 hours as of your purchase and your payment will then be refunded.

Who is in charge of product delivery?

The moment we confirm the availability of the product, we immediately receive the contact details of the buyer and are responsible for packaging and preparing the product for delivery so that our transporter can come to collect the package. The buyer will then receive an email from Pearl Brands indicating the name of the transporter, the tracking number, and the approximate delivery date. The buyer can then follow their order through the tracking number provided.

What are the estimated delivery times?

The delivery times vary based on the products and the number of days necessary for us to prepare the product for pick up by a transporter. We specify the number of days needed for each product in the product detail section. Therefore, when you place an order on the site, you will always know how many days it will take for your product to be delivered to you, noting that orders within Lebanon are delivered within 3 working days at the latest.

What are the shipping costs?

Shipping outside Lebanon:

The shipping costs are the responsibility of the buyer and are calculated according to a fee schedule that takes into account the dimensions and weight of the product as well as the country of delivery. Accordingly, these shipping costs are not added to the price of the product.

Shipping in Lebanon:

Prices include VAT but exclude delivery costs, which will be automatically added to the cost shown on the total amount due when you view the chosen products in your shopping basket and have selected your delivery method.

Do I have to pay import taxes when I have a product delivered to me?

Based on your delivery address, different tax rules and other fees may apply. If you are shipping to yourself from a foreign country, you may be required to pay import duties when you receive your products. The country in which the product is indicated on the invoice. We cannot control these fees and we cannot predict their amounts. You will be responsible for paying these taxes and import duties that are not included. Please contact your local customs office for more information before placing your order.

Am I protected in case there is a problem with delivery?

• Product not received: the product was not received by the buyer.

• Incorrect Product: the product received doesn’t correspond with the ordered product.

• Damaged Product: the product arrived damaged or broken.

In the event that a buyer complains about a product, he/she should refer to us within a period of 48 hours as of its receipt of such product. The disputes are directly regulated between the buyer and Pearl Brands. Depending on the situation, the declared dispute will be settled either by a return of the product or a reimbursement.